Frequently Asked Questions

Learn about our system and other common topics to get started.

General FAQs

Echo® water is water that has not only been deeply filtered to remove the metals, pesticides, chlorine, VOC’s, pharmaceuticals and many other things that you do not want in your water. After it goes through multistage filtration it then goes into an electrolysis chamber. The reason we go through electrolysis is to dissolve molecular hydrogen. We want hydrogen dissolved in our water because since 1798 it has been known to reduce oxidative stress on the body. Many if not all of the diseases that people contract in life are caused by oxidative stress. So hydrogen can be called an antioxidant, but really it reduces oxidative stress and inflammation in the body. Echo® water is basically a delivery mechanism of hydrogen gas to the body, and we are filtering all the toxins out of the water.
Hydrogen water or hydrogen-rich water (also called hydrogen-enriched water) simply means normal water (H2O) that contains dissolved hydrogen gas (H2) For example; there are carbonated waters or beverages (soda pop), which contain dissolved carbon dioxide gas (CO2), or oxygen water, which contains dissolved oxygen gas (O2). Similarly, you can have water that contains dissolved hydrogen gas.

Think of it this way: you can make hydrogen water by taking a tank of hydrogen gas (just like tanks of helium used to fill balloons or tanks of oxygen gas used in hospitals), and bubbling it into a glass of water. There are also many other methods to make hydrogen water, but this may help you better understand what hydrogen water is. It is simply water that contains dissolved hydrogen gas.
The focus of Echo® is on molecular hydrogen which is science backed, unlike alkaline water which has no science backing its therepeutic claims, on helping anyone. In the last 65 years there hasn’t been one study that shows drinking water with a higher or lower ph will benefit the body in any way. However, there are 600 studies showing that molecular hydrogen is beneficial or therapeutic in over 150 human disease models in every organ in the body. Echo® provides the customer with free installation and a forever warranty. Patented features such as the ability to swap the cathode and anode after every use make it impossible for minerals to build up on the electrodes, specifically the cathode. This means the machine, without any maintenance, can continue dissolving molecular hydrogen forever. Through different aspects we ensure the customer has the best experience possible.
First off Echo® does not want to talk negatively about our competitor, but to answer the question; Kangen® is a good machine. When Kangen® machines are brand new they produce hydrogen just like the Echo® machines. However, in about 2 weeks time the Kangen® machine will produce enough mineral build up that it will require cleaning. In their warranty they will tell you that you will need to clean their machine every 2 weeks. If it isn’t cleaned it will no longer produce dissolved hydrogen. With the Echo machine you never have to clean it to have dissolved hydrogen. Echo® has a Forever warranty that covers parts, labor and shipping and, we install your unit for free. Kangen® has a 5 year warranty, and after the 5 years you will have to pay for 3 year warranty extensions. You will also be responsible for installing your own unit. Our filtration system is also much better. We have a 9 stage filter that removes pesticides, chlorine, bacteria, viruses, chloramines, fungus, algae and 50% fluoride. It also removes 99% of soluble metals such as mercury, lead, nickel, copper, chromium and arsenic and stops scale build up including Lyme. Kangen® has a carbon filter and calcium sulfite. Echo® has cleaner toxin free water at half the price. That’s the difference!
This is the heart of the echo machine. Electrolysis was discovered in the year 1800 by Dr. Anthony Carlisle. He was trying to find a way to produce hydrogen. Electrolysis works when water (hydrogen and oxygen, 2 gasses that form a liquid) goes into the electrolytic chamber and a small part is turned back into the gases that form it. The oxygen is then put into the acidic water and the hydrogen is dissolved into the alkaline water stream.
Some people say Echo® water is the best water they’ve ever had. Echo® water is tasteless as clean water should have no taste. The only thing that gives water a taste are contaminants such as chemicals, metals or minerals that should not be in the water. Typically the only time there would be a taste issue would be due to poor filtration.
Yes, you can use Echo® with any type of water. In some cases with Reverse Osmosis water we may need to add minerals back into the water. We have a filter available that will do this at no cost to you. If you have municipal water, there is nothing that you will need to do. Our filtration system has everything you need to remove metals, pesticides and most of the fluoride. We also have an additional filter to remove 100% of the fluoride. When it comes to well water, you want to make sure your water is tested every year. As long as your water is drinkable then you can use it with the Echo® unit. In some cases you may have high iron, manganese or sulfur. In those cases we would strongly recommend getting a filter for your whole home that is designed specifically to get those out. The Echo® filter will stop 1 part per million of sulfur and iron, but if you have more than that then it will get through the machine.
The difference between the two water types is the pH level. Alkaline water has a pH higher than 7, while acidic water has a pH lower than 7. However the benefit comes from molecular hydrogen, not the level of pH.
Acidic water can be used on your face, hair, teeth, and to rinse your mouth to kill bacteria. It’s a wonderful sterilizer. You can use it for skin issues such as acne, eczema, psoriasis, cuts, and burns. It works for pink eye as well. It kills e coli, salmonella, MRSA, and staff as long as there is 10 parts per million of hypochlorous acid (HOCI). This is the active ingredient in the water that enables it to kill bacteria or things of that nature. It’s in the chlorine family and has four times the kill spectrum than that of normal bleach, however it’s non-toxic and you can drink it without harming yourself. You can also use it on plants and they will thrive. You can wash vegetables, meat, and fish extending their freshness by nearly double.
The acidic water is non-toxic and won’t cause any problems; however, it’s not recommended that you drink it. The only time the acidic water should be consumed is in the case of food poisoning, severe stomach cramps or acid reflux.
There’s no science behind this so it will depend on the individual. Those with medical issues should experience benefits more quickly. If a person is chronically dehydrated they will experience the benefits almost immediately. It’s really a case-by-case basis and can vary between minutes, hours or days.
When you first buy your machine you should start at level 1 for one week. You would then move to level 2 in the second week. If you were to choose one level to drink continuously, it would be level 2. Some people like to drink level 3 or 4 which is fine, but you need to be careful that you’re not consuming water higher than a 10pH as that can cause issues. If your water is higher than 10pH you can also add a few lemon juice drops to lower the pH level. You can safely mix all 4 levels equally in a glass to get more hydrogen.
Yes they do. There are 4 levels of both Alkaline and Acidic water. As the levels increase so does the potency. On the alkaline side it increases the hydrogen that’s dissolved but it increases the pH. Increasing the levels of acidic water increases the killing power. You really don’t need to go higher than 3 to feel comfortable in the killing spectrum.
As long as your medication is not time release you will be fine. Time release medications are a 2 part pill designed to resist an acid environment because the stomach is very acidic. Higher pH level water will dissolve the pill very quickly and you will no longer have time release. Any other medications are perfectly safe to use with Echo water.
Yes, you can mix ingredients to change the taste of the water. The amount of hydrogen that would be dislodged by this would be minimal. Enjoy your water!
If you have a counter top machine, there is no maintenance that you will do. The machine is designed to drain every time you use it. When you turn it back on it will refill. The electrodes swap after every use so that way no minerals can build up in the electrolysis chamber.

If you have an under counter unit, you still have the reversing of the cathode and anode so you’ll never have to worry about mineral build up in the electrolysis chamber, but there is a 5/16th inch tube that goes from the top of the machine up to the faucet. That tube will have water in it all the time. Typically if you don’t run the acid water through it regularly it can build up some calcium deposits. It is good to either on a weekly basis run the level 4 acidic water through to clean it out. You can also disconnect the tube and run some vinegar through it and let it sit for about 20 minutes once a year.
Yes! It will depend on the container used and the temperature stored. The larger the volume, the longer the hydrogen will stay in the water. You should fill your container all the way to the top with NO air space. Make sure to close the container tightly. Once you open the container to drink for the first time, it will obviously leave that air space. It’s recommended at that point to try and consume the rest within 2-4 hours.

However, if you are going away and you keep a container filled to the top with no air space, it can last up to 10 days. It’s best to keep chilled in a glass bottle in order to keep the hydrogen the longest.
Definitely! It’s very easy to disconnect and take with you. It will only take a few minutes. The above counter unit you simply disconnect. If you have an under counter unit, remove your faucet and simply replace it with a soap dispenser. Echo® also offers a move program that is very inexpensive, where you can have one of our installers professionally install the unit at your new home.
Your installation is based on you and your assigned installer. As soon as we ship out your Echo® unit we will also send out a work order to one of our installers. They will then contact you and together you both will come up with a date and time that works best.
We believe the machine is fairly priced in comparison to our competitors. We build a quality product as well as cover installation, shipping and return shipping if there’s ever an issue. It comes with a forever warranty that covers all parts and service. The machine itself has over 20 patents that protect our technology. We have 9 electrodes in the machine with five layers of platinum on them. The entire system has a computer and electronic boards inside. Remember you’re buying a machine that performs electrolysis and that’s where you’re spending your money.
Yes we do! We have a great financing program with a 3rd party financer. Your payments can be as low as 26.95 a month for an above counter unit and 31.95 for the under counter system. There is no requirement for you to put any money down. Typically you spend more money on bottled water each month than this low monthly payment for the Echo unit.
Yes, but how much is uncertain. Hydrogen is a gas so it can escape even when frozen. Remember hydrogen can get through steel, metal, glass, plastic. So it can definitely get through frozen water. We don’t really know how much hydrogen would stay in if you made ice cubes.
Structured water is an interesting term; some people refer to it as micro-clustered water. If you are referring to the part where people say because the water is running through minerals or adding energy or frequencies into the water and therefore are changing the structure of the water, then yes Echo® water is structured. It does have energy and frequencies in it, we do have tourmaline in our filter so far infrared energy is added into the water. If you’re talking about micro-clustering or changing the water molecule shape or size, then no, we do not teach this because it is false science.
This has been a way that many of our competitors sell their machines. Micro-clustering is a thought process that water molecules clump together in 11-13 molecules per water cluster, but when you go through electrolysis water clusters are 4-6 molecules per cluster. This has been proven false in the 1990’s it’s just not the case, water does not cluster like this. Furthermore this is used to teach people that that’s why the water absorbs faster in the system, it’s simply not the case. The reason the water absorbs faster is because of the ph. When you increase pH and put it into the water in the stomach the pyloric valve is pH sensitive it will open and dump the water into the duodenum and then into the small intestine. We need to understand the science behind this, because micro-clustering is not at all real science. It’s a marketing term that was started to sell machines.
The benefits in the water come from the hydrogen that is dissolved, the h2 gas, or what’s called molecular hydrogen. The water coming out of the machine is higher than 7 pH so therefore it is referenced as alkaline water. The water lower than 7pH so is referenced as acidic water. Our alkaline water has hydrogen dissolved in it but that’s not the case with all alkaline water. Just because a company is selling alkaline water does not mean the water has hydrogen in it. Echo® focuses our message on hydrogen because that is where the benefit comes from. It has been proven through many hundreds of studies.
There are online companies that have testing available. You can also go to a local hardware store and pick up a little vile and an address where you ship them for testing. It’s very easy to test your well water from a reliable source.
The Echo® filter removes over 99% of pesticides, fluoride, chlorine, chloramines, bacteria, viruses and algae. It also removes 99% of soluble metals such as, mercury, lead, nickel, copper, chromium and arsenic. The Echo® filter also stops scale buildup including lime.
Tourmaline gemstone is a semi-precious mineral stone well known for its incredible ability to aid in the detoxification process of the human body. It is one of only a handful of minerals that have the ability to emit negative ions and far-infrared rays.
Yes. Hydrogen gas has been shown to be very safe at concentrations hundreds of times higher than what is being used for therapy. Here are a few examples:

Hydrogen’s safety was first shown in the late 1800s, where hydrogen gas was used to locate gunshot wounds in the intestines. The reports showed that there were never any toxic effects or irritation to even the most sensitive tissues. Furthermore, hydrogen gas is natural to the body because after a fiber-rich meal, our gut bacteria can produce liters of hydrogen on a daily basis (which is yet another benefit from eating fruits and vegetables).In short, hydrogen gas is very natural to our bodies, not like a foreign or alien substance that can only be synthesized in a chemistry lab.
Yes, it is VERY explosive. Hydrogen is the most energy-dense molecule by mass. But, when the gas is dissolved in water it is not explosive at all, just like if you mixed gunpowder in water it wouldn’t be explosive either. Even when it is in the air, it is only flammable above a 4.6% concentration by volume, which is not a concern when talking about hydrogen-rich water.
The water molecule has two hydrogen atoms, chemically bound to the oxygen atom. This is different from the hydrogen gas molecule (H2), which is just two hydrogen atoms bound only to each other.

Here’s an example: we need oxygen (O2) to live, so why can’t we just get our oxygen from drinking water H2O? It’s because the oxygen is chemically tied up in the water molecule. We need available oxygen gas, (O2) that is not bond to other atoms or molecules. By the same token, we need the available hydrogen gas (H2).

This is why water is not explosive or doesn’t burn. Although, it contains hydrogen, which is flammable, and oxygen, which fire needs to burn, the hydrogen and oxygen are bonded together to form water (H2O). Thus, water is not flammable-in fact; H2O is what we use to extinguish fires.

Furthermore, virtually everything has hydrogen atoms in it, but those hydrogen atoms are chemically tied up with other things. For example, a water molecule has two hydrogen atoms that are chemically tied up with the oxygen. Or, a sugar molecule like glucose contains 12 hydrogen’s, but those hydrogen’s are all bound to other carbon and oxygen atoms. In hydrogen water, the hydrogen that is shown to be therapeutic is the available dissolved hydrogen in its diatomic form, called molecular hydrogen.
Great question! If the water is rich in positive hydrogen ions (H+). then yes it IS acidic. But in this case, we’re talking about neutral hydrogen gas, which is two hydrogen atoms tied together.

It can be confusing to hear “hydrogen water” because we usually think of hydrogen (meaning the hydrogen ion, H+) as acidic, and that is basically the definition of pH. The p stands for potential or power, meaning a mathematical exponent (in this case a logarithmic function), and the H stands for the hydrogen ion, which is just a proton and no electron. So pH literally means the logarithmic concentration of the hydrogen ion.
Water has the chemical formula H2O, and hydrogen peroxide has the chemical formula H2O2, which by comparison contains extra oxygen, not hydrogen. So it does not, indeed it cannot, form hydrogen peroxide. The fact is, hydrogen gas does not bond to or react with the water molecules, it just dissolves into the water. It does not create some novel molecule like H4O, which would be chemically impossible to form anyways. Therefore, hydrogen water and hydrogen peroxide are completely different things.
Yes, it does immediately start coming out of the water, but it doesn’t just vanish immediately. Depending on the surface area, agitation, temperature, etc., the hydrogen gas can stay in the water for a few hours or longer before it drops below a therapeutic level. This is much like carbonated water or soda that contains carbon dioxide gas (CO2), but because it does leave, it is best to drink the water promptly before it goes “flat”.
The earliest account of hydrogen gas having medicinal properties was in 1798, for things like inflammation. But, it didn’t become a popular topic among scientists until 2007, when an article about the benefits of hydrogen was published in the prestigious journal of Nature Medicine by Dr. Ohta’s group.
Alkaline water is not a buffer and has low alkalinity. As such, it cannot neutralize very much acid. Many people have seen that just a small amount of soda can easily lower the pH of a gallon of alkaline water. To help put this into perspective, consider that 1 tsp of baking soda (sodium bicarbonate) can neutralize the same amount of acid as 10,000 liters of alkaline water at a pH of 10. This is a primary reason why medical professionals have been skeptical about “alkaline ionized water”. It simply wasn’t known that the benefit of this water is attributed to the dissolved hydrogen gas until around 2007.

Technical FAQs

This could be a few different things. It could be that the power cord is not pushed in all the way, the GFI outlet or the breaker may have tripped, or the machines fuse could be blown.
Usually it’s simply not installed correctly and doing it again will fix the issue. Remove the filter and reinstall it from the bottom first. There is a black O ring on the top and bottom that seals the filter so if the rings are damaged you will need to order a replacement. Every few years you will want to put some grease on the O ring to keep it soft.
This is calcium carbonate, which forms from the minerals in the water. It is normal that the minerals can precipitate out of the water. 100% of your water content is flowing into the unit, but the minerals are concentrated into the Alkaline water, which is only 2/3 of the water coming out. This higher concentration has increased the chance for them to precipitate out naturally and they will bond to the glass. The calcium is not harmful to you and can be easily cleaned from glass using vinegar.
Yes, it is completely safe. No different than taking a calcium supplement.
Yes. All you need to do is lower the volume. Depending on what unit you are using the process will vary. 1. ULTRA - Press the settings button, go to volume, and turn it down. 2. ECHO 9 – With the unit in standby mode, press the “Filter” sensor and then press the “Acidic” sensor to lower the volume all the way down. Press the power sensor to exit the programming mode and save the change. 3. ECHO 7 - With the unit in standby mode, press the “Filter” sensor and then press the “Acidic” sensor to lower the volume all the way down. Press the power sensor to exit the programming mode and save the change.
Typically, your water temperature will not differ much from your tap water temperature. If your machine feels warm that could be an indicator that your voltage settings are higher than needed for the conductivity of your source water and may prompt you to turn the voltage down. Contact customer support for assistance in lowering your voltage settings. 800-337-7017
Typically, the temperature of the source water will not vary much from the water coming out of the machine. If it does it could just be that the voltage is too high for the conductivity of your water. It could also mean that the water is flowing too slowly through the machine.
On all of our units, except for the NHM-130, there is a filter change indicator. There’s a chip in the filter that communicates with the unit and monitors how many gallons have passed through it. On the ULTRA, you can see the filter life measured in liters on the bottom, left of the screen. The unit will also speak to you when it is time to change the filter and say, “please change filter”. It’s important to follow the instructions and change the filters when necessary. Once a filer has expired, the machine will only turn on for 10 seconds and then shut itself off. The NHM-130 has a date placement on the actual filter where you will write the day you replaced it so you can keep track of the months. The CB filter is every 6 mos. UF filter is every 12 mos.
We get this question from people and our next question is what do you mean by funny? It’s difficult to answer that question unless we know specifically what it tastes like. You would need to reach out to customer support for further assistance.
It depends on the unit you have. If you have the Ultra with good pressure coming into the system, then no. If you are talking about the Server or the UHM that is connected to a RO system, then yes. By increasing the pressure inside the RO holding tank to at least 11 – 13 pounds of pressure (PSI) then you will greatly increase the flow. Typical RO tanks are on 4-6 PSI and that is fine but not when you are running it through our machines.
If you’re talking about the Ultra or the Echo 9, there is a chip on the back of the filter that talks to the unit. There is an arrow at the top of the filter that must be aligned with the arrow at the top of the filter compartment. If you have an Echo 7, then you can reset the filter manually by holding the alkaline button for 4 seconds while the unit is in standby.
This can be many things. First you will want to check the water source. You will need to trace your white source water line back to a valve and shut it off. Then disconnect your source water line from the bottom of the machine and place the line into a bowl. Slowly turn the source water valve back on and if it pours into the bowl you will know that water was getting to the machine. If that’s not the issue then you’ll want to check the voltage settings. If they’re too high for the conductivity of the water it may create calcium that can lead to clogged solenoids and blocked water flow. In this case, we’d need to lower the settings and use a cleaning kit. If there were a failure in the main solenoid, no water would enter the machine, and it would need to come in for repair. In some cases, your source water pressure may be too high for the machine to function properly. Too much incoming pressure would stop the main solenoid from opening. There would need to be a pressure regulator installed on either the house or the source water line before the machine.
If used correctly, you could get up to 1.5 to 2 PPM.
If you are using the drops with bottled water that already has electrolytes added then you can get up to 1.5 to 2 PPM. In distilled water, you will need to add citric acid. We provide citric acid drops upon request or you can also use lemon juice.
That is a good question and will be different based on what machine you have and what your source water is. The 3 hydrogen infusion machines (SERVER, UHM & NHM-130) will all produce from .8- 1.3 PPM and will vary slightly depending on your source water. The ULTRA is dependent on minerals being in the source water. If you have at least 75-100 ppm of TDS then the machine will produce a lot of hydrogen. In the H2 drinking water it will be from .8 – 1.5 PPM depending on the conductivity of the water. Typically, .8- 1 PPM. With the alkaline water, each level will increase. Level 2 can be up to 1.5 PPM when the water has plenty of minerals. Level 4 can be as high as 2.5 – 3 PPM. Keep in mind these numbers will always vary depending on your source water. Also keep in mind that you only need .5 PPM to receive the therapeutic benefits. If you drink 4 16 oz. glasses of hydrogen water at 1 PPM, then that is 4 PPM to the body because there is a stacking effect.
ORP is really an unimportant measurement and typically relates more to the Ph than Hydrogen. But, with alkaline water you would have an ORP ranging from --600- -800. With the H2 water you would have around -400 and the same with the Hydrogen water units. But keep in mind that ORP is unimportant when it comes to showing that there are antioxidant properties in the water.
This is normal with the first generation Ultra when you select the H2 water. If you use the Alkaline function first and then switch to the H2 function, then you should have no gurgling sound. But yes, it is normal and yes, it is working properly. The gurgling is from valves opening and closing inside the machine.
That could be a few things. If you have the ULTRA and are using the H2 function then it’s completely normal. If there’s water only coming out of the bottom spout then that means there may be some calcium built up somewhere in the water line (3ft under sink) and would you need to use the cleaning kit.
This will be based on the conductivity of the water. You should have at least have at least 50-70 TDS. If your source water is neutral (typically 7 – 7.2 Ph) then Level 1 would be a 8, level 2 would be a 9, level 3 would be a 10 and level 4 would be a 10+.

The higher the conductivity and the higher the voltage settings are on the unit, then the higher the Ph will be. The H2 water will keep the same Ph as your source water.
After the initial installation of the unit, you’ll have to press the start button (S). Once you open the faucet water will flow through the machine. If you ever lose power to the unit you will always have to press start (S) to make the unit function again.
This can be a few things. First, you’ll need to be sure the faucet wire is plugged securely into the back of your unit. If that connection is good, then the faceplate may have lifted from the faucet. This will cause the faucet not to function properly as they are not actual buttons, but heat sensors. The distance cannot change from the sensor to the faceplate or it will not read the heat from your fingertips. In this case you will need to send the faucet in for repair.
What we need to remember is that there is almost 3 ft. of tubing from the machine to the faucet. When switching levels, you need to allow enough time for the previously selected water to flush from the tubing. If you are using a Ph reagent and getting a pink or red color then your drops are bad and need to be replaced.
This is telling you that it is time to replace the filter. On these units, you can set them for 4, 6 or 12 months to remind you to replace it. To turn it off you can just press the filter button (F).
In this case we will need to check the voltage on the unit because the conductivity is probably too high. The machine is turning itself off to prevent damage so we would need to reduce the voltage and the machine should function properly.

Owner Usage & Maintenance

Videos Are Coming Soon!

Click here to see the instructions and pictures. Kits are able to be purchased on our site.
Click here to see the instructions and pictures. Kits are able to be purchased on our site.

Installation Videos

#1 – Learn how to install the Echo 9 Ultra H2 countertop system

#2 – Echo 9 Ultra H2 Main Menu Icons

#3 – Echo 9 Ultra H2 Main Menu-Advanced Settings

#1 – An Echo Welcome from Paul Barattiero,ND, C.Ped.

#2 – Box Contents Echo 7 Above Counter Installation

#3 – Echo 7 Above Counter Install

#4 – Echo 7 Above Counter Operation and Care

#5 – Box Contents Echo 7 Under Sink Installation

#6 – Echo 7 Under Sink Install

#7 – Echo 7 Under Sink Operation and Care

#1 – An Introduction to your NHM-130/EEHM-130 Water Machine – with Paul Barattiero, ND C.Ped.

#2 – Unpacking Your NHM-13-/EEHM-130 Water Machine – with Paul Barattiero, ND, C.Ped.

#3 – Installing Your NHM-130/EEHM-130 Water Machine – with Paul Barattiero, ND, C.Ped.